FAQ - Pixwel Platform

Why can't I see a menu like Work Requests, Downloads, or Admin?

What you see depends on your role and permissions. Menus appear only for the things your group has been granted. If something’s missing that you expect, ask your Pixwel administrator to adjust your group’s access.

What's the difference between a preview and a file?

A preview is a lightweight version for viewing inside Pixwel. A file is the full-resolution deliverable you download and distribute. Reviewing a preview isn’t the same as having the delivered file. See Projects, assets & files.

How do I order a localized version of an asset?

Place a work request. You choose the territory, language, and what to localize (dialogue, narration, graphics), then track the order through its stages to delivery.

How do I send assets to someone outside my company?

Share them. If you have permission to invite guests, entering an unknown email address invites that person as a guest and emails them a link — they only see what you shared.

My downloads are slow. How do I get faster transfers?

Large files transfer fastest through Aspera. Today that’s the Aspera Connect plugin; it’s being replaced by the Aspera Desktop app. Without it, downloads fall back to a slower standard browser download.

What do the work request statuses mean?

Orders move through Incomplete → Submitted → (Awaiting Materials) → In Progress → For Review → Approved → Complete, and can be Rejected or Cancelled. See Work requests for what each stage means.

Why is my ingest stuck on 'Waiting'?

A Waiting ingest needs your input — usually to confirm or correct the project and asset it was matched to. Well-formed filenames let Pixwel match automatically; a misnamed file is more likely to wait for manual matching.

How do I get access to a project or studio?

Access comes from the group you belong to. A Pixwel administrator adds you to the right group and grants its permissions.